The process of creating your bespoke piece of jewellery personally with James means there should never be a reason to want to return or exchange an item as the piece is made especially for you, confirmed at every step. Therefore, all of our bespoke jewellery cannot be returned or exchanged. Under some circumstances, considerations may be made.

If for any reason you are not completely satisfied with your order, we kindly ask for you to contact us first to discuss; james@yimhilljewellery.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at james@yimhilljewellery.com. If your return is accepted, you will need to cover the associated return costs. We will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Depending on the time of day that you place your oder, we always aim to deliver the next working day in the United Kingdom. International deliveries do vary so it would be best to contact us first for the best option.